Terms and Conditions

‍Last updated: 02.11.2022

1. Who we are

hbpriors is operated by HB&P Limited, registered in Hong Kong at 25D Superluck Industrial Centre Phase 2, 57 Sha Tsui Road, Tsuen Wan, Hong Kong.

2. Your contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that an order has been placed and a contract has been made between us.

2.2 Once we have reviewed your order we may email you again to confirm the details of your order including a sales order confirmation document.

2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We reserve the right to cancel the contract between us under this clause, in which case all moneys will be refunded.

2.4 Images of products on this website are for illustrative purposes only. As each project is different, goods may vary slightly from the image shown on the website and may not include pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled some items may require assembly by you.

2.5 We have made every effort to display as accurately as possible the colours and effects of our products that appear online and through electronic means. However, we cannot guarantee that your monitor’s display will accurately reflect the colour and effects of the actual goods. 

2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.7 This contract is covered by Hong Kong law.

2.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. Placing an order

3.1 You can email or talk to us directly to place an order.

3.2 A summary of your order will be shown to you prior to the order being placed.

3.3 You will be required to proceed with payment processing at the time of ordering which you agree we may use to bill you for the full and total value of your order.

3.4 We accept direct bank or wire transfer for payment.  Secure payment facilities for online card payments may be provided in exceptional cases.

3.5 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

4. Delivery & carriage charges

4.1 All delivery times will be subject to individual locations and customs processing times where applicable.

4.2 Global Fulfillment services are billed at 30% of the entire delivery cost and related customs, duties and taxes may be billed up to 12 months following delivery.

4.3 We will arrange delivery to the premises you specify on your order. Somebody must be available to accept delivery of your order, which is normally during business hours Monday-Friday. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

4.4 Disposal of packing materials is your responsibility.

4.5 If the receiver is not at the location for an agreed delivery the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.

4.6 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

4.7 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery and to us as soon as possible within 2 days of delivery.

4.8 If the goods are lost or damaged in transit, please let us know as soon as possible within 2 days of delivery.

4.9 Deliveries are made on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

4.10 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

4.11 Time is not the essence of the contract unless expressly stated otherwise in writing.

5. Cancellation & returns

5.1 Any items which have been personalised or modified to your specification, such as products printed with custom logos or graphics which are non-standard within our range are exempt from the right to cancel.

5.2 Business customers, or customers exempt from the distance selling regulations may cancel and return orders only with our mutual agreement. This cancellation policy does not affect your legal rights – for example, if goods are faulty and under warranty.

6. Faulty goods/Warranty

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem. We will deal with the matter in accordance with your legal rights.

6.2 Most of our goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.

6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

6.4 Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. You will be reimbursed the reasonable cost of returning goods to us provided that the goods are found to be faulty. If the goods are not faulty, we may return them to you, provided you can cover all delivery costs.

6.5 It is expected that goods have been used in accordance with manufacturer instructions at all times. No liability can be held for items used in other ways than for their stated purpose.

6.6 If an item is no longer available we may offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match if that model is no longer available. 

6.7 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

7. Liability & social media

7.1 The products sold on this website have been designed to comply with all relevant HK legislation. We cannot warrant or represent that they comply with all legal requirements in all regions.

7.2 We do not accept liability for any consequential loss of profit or indirect losses. We therefore recommend that you should not make other plans that rely on these goods until you have received them and inspected them.

7.3 hbpriors may at times use social media or electronic communications to follow-back users, retweet, share or favourite user’s posts or otherwise share user generated information which is in the public domain. These actions do not constitute endorsement of users or content and we are not liable for further sharing.

7.4 Should you choose to link to any of our content via a social media platform, electronic communications or other public domain means, you shall fully indemnify us against any loss or damages which may be suffered as a result of your action.

8. Disclaimer

This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to this page in the future.

9. Use of website

9.1 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior written consent.

10. Visitor conduct

10.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

10.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law.

11. Site uptime

11.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time.

12. Links to & from other websites

12.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

12.2 If you would like to link to this Website, you may do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

12.3 If you choose to link to our website in breach of Paragraph 10.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

13. Exclusion of liability

13.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

14. Law & jurisdiction

14.1 This Legal Notice shall be governed by and construed in accordance with Hong Kong law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of Hong Kong.